[Hiring] Customer Care Specialist @TEKsystems

Role Description

• Answer incoming customer telephone calls and log all calls.
• Work across multiple programs and phone lines and ability to transfer calls.
• Promote participation in energy efficiency programs that the customer may qualify for.
• Address and resolve customer inquiries regarding products, services, billing, etc.
• Establish and maintain positive working relationships with customers by ensuring a high level of customer service.
• Address and resolve customer complaints and make recommendations.
• Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer.
• Follow-up on customer calls not immediately resolved.
• Provide accurate and timely information regarding the status of customers’ application and rebate checks.
• Enter all required information into computerized systems to create and maintain the customer database.
• Provide inside support to Program Manager, Energy Engineers, and Energy Advisors as needed.
• Communicate with customers via alternative media.
• Attendance and punctuality.

Qualifications

• High School diploma or equivalent.
• Associates Degree - Preferred.
• 1-2 years of previous customer service experience.
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Knowledge of program parameters and levels of service.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Proficient in English and Spanish - Preferred.
• Ability to work flexible hours. Must be available evenings and weekend hours as needed.

Requirements

• Intermediate Level.
• This is a Contract to Hire position based out of San Antonio, TX.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Aug 24, 2026.