[Hiring] Customer Care Specialist @Gallagher

Role Description

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence.

This is a fully remote role.

Qualifications

• An active Resident Health Insurance License and any additional certifications/licenses as required by CMS
• Ability to interact professionally with customers, addressing their needs and concerns effectively
• Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools
• Skills in Microsoft Office applications for organizing and tracking information
• Attention to detail and the ability to maintain accurate and organized records of customer interactions
• Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system
• Ability to explain complex healthcare information to clients in a clear and understandable manner
• Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies
• A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required

Requirements

• Accepting internal inbound calls from sales agents to conduct third party verification
• Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll
• Conduct HRA/MCA assessments
• Present options for Carrier mail order pharmacy
• Answer questions customer may have with their new plan
• Driving higher effectuation & long-term value for company

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...