[Hiring] Customer Care Specialist @Inktel Contact Center Solutions

Role Description

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support.

• Respond to all client communication via email.
• Provide client support regarding account inquiries, service, programs/promotions, and .com/Direct technical issues.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
• Agents may be asked to transition between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Company Description