[Hiring] Customer Care Specialist @Hublead

Role Description

We’re looking for a freelance Customer Care Specialist to be the first point of contact for our clients and prospects. Your role will be to make sure every interaction feels smooth, helpful, and professional.

• Manage our customer inbox (email + chat).
• Answer product questions clearly and promptly (mainly about Hublead’s integration with HubSpot and LinkedIn).
• Redirect sales or training requests to the right person on our team.
• For bug reports:
  • Gather detailed information from the client.
  • Try to reproduce the issue.
  • Prepare a clear summary for our tech team.
• Document recurring questions and help us improve our knowledge base / FAQs.

Qualifications

• Excellent written communication in English (must be clear, natural, and professional).
• Good oral English skills, enough for smooth communication with our team.
• Familiarity with HubSpot CRM (or other CRM tools).
• Experience in customer support (SaaS or tech environment preferred).
• Detail-oriented, organized, and proactive.
• Comfortable working independently in a remote setup.
• Bonus: experience with LinkedIn Sales Navigator or sales tools.

Requirements

• You must be available between 6:00 AM and 4:00 PM Paris time (GMT+2).
• Ideal for someone based in GMT+4 or with overlapping working hours.
• You don’t need to be online non-stop during these hours, just available to respond quickly when chats or tickets come in.

Benefits

• Freelance, remote.
• Part-time to start (around half a day), with potential to expand over time.
• Direct collaboration with the founders.