[Hiring] Customer Care Representative II @Quest Diagnostics

Role Description

As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to up to 70 callers daily, providing guidance, support, and resolution for escalated issues. This is where you can bring your compassion for others while building your career.

The successful candidate must be able to work the following hours and schedule:

• Full-time attendance during training with no absences.
• Monday - Friday (40 hours/week) work schedule with a daily 9-hour shift, including breaks and lunch.
• Work between the hours of 8:30 AM and 8:00 PM ET.
• After training, assigned a regular schedule with 9-hour shifts based on business necessity.
• Shifts may include:
  • 8:30 AM – 5:00 PM
  • 9:30 AM – 6:00 PM
  • 10:30 AM – 7:00 PM
  • 11:30 AM – 8:00 PM
• Occasional overtime may be required based on business need.

This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

Pay range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Qualifications

• Compassionate and empathetic communication skills.
• Ability to handle stressful situations effectively.
• Strong problem-solving skills.

Requirements

• Ability to commit to full-time attendance during training.
• Availability to work assigned shifts after training.
• Willingness to work occasional overtime as needed.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program Blueprint for Wellness®.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• And so much more!