[Hiring] Customer Care Representative I @Quest Diagnostics Careers

Role Description

This role involves delivering an exceptional and consistent customer experience of routine complexity while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

• Start date: January 19th
• Training: Must be able to attend training onsite for 5 weeks, schedule is Monday - Friday, 7:00AM - 4:00PM Central
• Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central
• Pay Range: $17.25+ per hour
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.
• Market and organizational factors are also considered.
• Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!