[Hiring] Customer Care Representative @U.S. Bank National Association

Role Description

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

• Start Date: Wednesday January 6th
• 5-week Training schedule
• Starting Pay: $20
• Shifts: Schedules offered with Start Times between 10:00 AM - 1:00 PM EST
• Location Information: This role is posted as home-based; however, candidates should reside in or around the following cities:
  • Phoenix/Tempe, AZ
  • Cincinnati, OH
  • Charlotte, NC
  • Twin Cities, MN
  • St. Louis, MO
  • Milwaukee, WI
  • Atlanta, GA

Qualifications

• High school diploma or equivalent
• Typically, at least six months of customer service experience

Requirements

• Effective telephone, interpersonal and verbal communication skills
• At least 12 months experience working in a contact center environment
• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high quality customer service
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law