[Hiring] Customer Care Representative @Quest Diagnostics

Role Description

Customer Care Representative - Remote (candidates should be residing in Michigan)

• Pay range: $17.20+ per hour
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.
• Market and organizational factors are also considered.
• Successful candidates may be eligible to receive annual performance bonus compensation.
• Start date: November 30th
• Training Location: Remote
• Training Schedule: Monday - Friday, 8:00AM - 5:00PM Central (9:00AM - 6:00PM Eastern)
• Work Schedule: Remote Monday - Friday with Rotational Weekends, between the hours of 6:00AM - 10PM Eastern (Tentative)

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Qualifications

• Required Work Experience: 1-year related customer service excellence experience.
• Preferred Work Experience: Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Requirements

• Consistent exceptional customer service, accuracy and quality focus required.
• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program Blueprint for Wellness®.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• And so much more!