[Hiring] Customer Care Representative @Chewy

Role Description

Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you!

Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. In this role, you should be comfortable working from home and reside within the state of Texas. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely!

What You’ll Do:

• Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
• Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

Qualifications

• 2 years of customer service experience
• Show strong written, verbal, and listening abilities in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Display skill in computer usage for data entry and efficient internet browsing to assist customers.
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Dedication to maintain confidentiality and secure critical information
• High school graduate or equivalent experience
• Be willing and able to pass a background check

Requirements

• Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
• Work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps.
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Benefits

• YOU BELONG: Chewy is a place where you can be your authentic self.
• YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: Ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Competitive wages, medical & dental insurance, 401k, plus more!