[Hiring] Customer Care Representative @Probe CX

Role Description

We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include:

• Providing information
• Discussing available options
• Advising on services that support independent living at home
• Offering short-term and long-term care solutions

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Here's the good info you want to know:

• Australian based role
• Multiple permanent full-time positions available
• Must be available to work a rotational roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.
• Rotating roster generally released 2 weeks in advance
• Paid training + access to additional support while you're settling in
• You will be required to complete a National Police Clearance
• Full work rights to work within Australia
• You must reside in one of the following states: Victoria, New South Wales or Queensland

Qualifications

• Exceptional Customer Service Skills
• Proficiency in PC Literacy
• Adaptability in a Busy Environment
• Strong Multitasking Skills
• Clear Verbal and Written Communication
• Eagerness to Learn
• Meeting KPIs and Competencies

Requirements

• Windows 11 based PC & Monitor or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent (50 Mbps download and 20 Mbps upload speed / at a minimum)
• Anti-Virus installed and Windows Defender switched on
• Must have two standalone monitors (this does not include laptop screen)
• Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering
• Starlink is not approved for use
• Headset with a microphone
• Smartphone Android 14 or iOS 16 or above
• No Macbooks as they are not compatible with our system

Benefits

• Enjoy financial & non-financial incentives
• Career Growth
• Health & Well-being
• Employee discounts
• Employee Referral Program

Company Description

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.