[Hiring] Customer Care Representative @Prescryptive Health, Inc.

Role Description

Prescryptive is seeking a Customer Care Representative to join our Customer Care team on a contract assignment. In this role, you’ll help redefine what “customer service” means in healthcare. Our Customer Care Representatives are the voice of our customers—advocating for their needs, identifying opportunities for improvement, and contributing to the development of tools and processes that scale with our growing organization.

This is a contract opportunity for individuals with a builder’s mindset who enjoy solving problems, creating structure in ambiguity, and improving operational processes.

To support our 24/7 member experience, candidates must be able to work shifts between:

• Monday–Friday, 5:00 a.m. to 7:00 p.m. PT
• Saturday–Sunday, 7:00 a.m. to 4:00 p.m. PT
• Occasional holidays

This role is open to independent contractors residing in the following states:

• Alabama
• Arizona
• Arkansas
• Florida
• Georgia
• Idaho
• Indiana
• Iowa
• Kansas
• Louisiana
• Mississippi
• Nebraska
• North Carolina
• North Dakota
• Oklahoma
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Virginia
• West Virginia
• Wyoming

At this time, we are not able to engage contractors residing outside of these states.

Qualifications

• Experience in a customer service or healthcare operations role (PBM, health plan, or pharmacy setting a plus).
• Active pharmacy technician license preferred but not required.
• Strong problem-solving skills with a customer-first mindset and sense of urgency.
• Ability to thrive in a fast-paced, evolving environment and manage multiple systems simultaneously.
• Tech-savvy and comfortable using Salesforce or similar case management tools.
• Excellent written and verbal communication skills.
• Reliable work setup with computer, external monitor, keyboard, mouse, and private workspace suitable for confidential calls.

Requirements

• Develop a deep understanding of Prescryptive’s customers and their needs.
• Provide prompt, accurate, and empathetic customer service via phone, email, and case systems (Salesforce).
• Contribute to Prescryptive's success in serving members and plans by identifying issues, escalating trends, and contributing improvement ideas.
• Collaborate with product and operations teams to share feedback that enhances the customer experience.
• Assist with customer communications during product updates or launches.
• Acquire detailed knowledge of Prescryptive’s products, workflows, and support tools.
• Help refine and document internal customer care processes.

Contract Details

• Length of Contract: up to 120-day assignment (with potential extension based on business needs)
• Schedule: Must be available to work shifts between Monday–Friday, 5:00 a.m.–7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m.–4:00 p.m. PT, including occasional holidays.
• Pay Range: $25-27 per hour
• Work Arrangement: Remote (U.S.-based); must have reliable internet and a suitable private workspace for confidential calls.
• Equipment: Prescryptive will provide a laptop, monitor, headset, keyboard, and mouse for the duration of the contract.

Benefits

• This is a contract role and therefore not eligible for Prescryptive employee benefits.

Company Description

Prescryptive is an Equal Opportunity Employer. Prescryptive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.