[Hiring] Customer Care Representative @Zylun Philippines, Inc.

Role Description

We're looking for a Customer Care Representative who genuinely understands the day-to-day realities of running a small business. This role sits at the intersection of customer support and domain expertise — you'll be the go-to resource for our retail and restaurant SMB customers as they set up, navigate, and get the most out of our platform.

Responsibilities

• Handle inbound support requests via our ZenDesk support platform.
• Help customers troubleshoot issues, understand product features, and resolve account concerns.
• Translate accounting concepts into plain language for time-strapped owners and their staff.
• Document recurring issues and surface product feedback to the team.
• Occasionally walk customers through onboarding when they're getting started.

Qualifications

• 2+ years in a customer-facing support or operations role.
• Demonstrated familiarity with retail or restaurant accounting workflows (QuickBooks, restaurant POS systems, or similar).
• Strong written communication skills.
• Comfortable working across support tools like Zendesk.

Nice to Have

• Experience at a SaaS company, payments company, or fintech.
• Bookkeeping certification or coursework (QuickBooks ProAdvisor, accounting associate degree, etc.).
• Familiarity with platforms like Toast, Square, Lightspeed, or Clover.

Requirements

• Customer Service.
• QuickBooks.
• 2 years of experience needed.