[Hiring] Customer Care Representative @Assurant

Role Description

This role involves providing exceptional customer service as a Customer Care Representative.

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Note: This role does not involve cold calling, sales, or contract upgrades.

Qualifications

• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Requirements

• 2+ years of customer service experience (preferred)
• Prior remote work experience (preferred)

Benefits

• Medical, dental, vision, and more from day one
• Paid Time Off, including holidays
• Career growth opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive paid virtual training to set you up for success

Work Environment

• Full-time, 40 hours/week
• Shifts may vary and include weekends and holidays
• Must be available to work as late as 9 PM EST
• Periodic shift bids determine schedules based on business needs

Pay Range

$14.69 - $27.12. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam.