[Hiring] Customer Care Associate @etaily

Role Description

The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions.

• Coordinate and report directly to the CS Manager.
• Professionally handle high volumes of incoming customer inquiries (calls, emails, chats, social media, back office, and other B2C/B2B channels).
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding products and services where applicable.
• Resolve customer issues via one-touch resolution guidelines and/or escalated processes.
• Maintain a balance between company policy and customer benefit in decision-making.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Demonstrate the company culture through both behavior and attitude.
• Perform other duties or responsibilities as assigned.

Qualifications

• Minimum of 1-2 years handling Customer Service.
• With Omni-Channel Experience (Chats, Emails, Phone, Social Media).
• At least 15Mbps - amenable to joining video calls lasting for an hour or two.
• Must have own laptop/desktop.
• Must be amenable to working under the pressure and stress of a startup company.