[Hiring] Customer Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is excited to offer a remote working opportunity for a German Speaking Customer Agent to support Booking.com’s customer service operations from anywhere in Greece. This role is ideal for individuals fluent in German who are passionate about travel and customer service. As a Customer Agent, you will assist German-speaking customers with their booking inquiries, providing prompt and excellent service to ensure a smooth travel experience.

• Deliver exceptional customer support in German via phone, email, and chat from a remote setting.
• Assist customers with booking inquiries, modifications, cancellations, and other travel-related questions.
• Resolve customer concerns and issues efficiently, aiming for high customer satisfaction.
• Document customer interactions accurately in the CRM system.
• Collaborate with different teams to enhance customer experience and operational processes.
• Stay updated on Booking.com policies, travel trends, and promotions.

Qualifications

• Fluency in German (both spoken and written) is required; English proficiency is an advantage.
• Previous experience in customer service, preferably in the travel or hospitality industry, is an asset.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Ability to work independently and efficiently in a remote environment.
• Proficient in using computers, CRM software, and digital communication tools.
• Reliable internet connection and a suitable home office environment.
• Proactive problem-solving skills and adaptability to a dynamic work environment.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...