[Hiring] Customer Advocate, Office of the CCO @MongoDB

Role Description

MongoDB is hiring a Customer Advocate, Office of the Chief Customer Officer. This is a high-impact opportunity to work directly with the CCO and senior leadership across the company, helping drive MongoDB’s most important customer relationships and operating rhythms. The primary focus of the role is customer advocacy — ensuring MongoDB’s top customers and partners have exceptional experiences that deepen relationships and accelerate mutual growth.

• Prepare for, join, and follow up on CCO-level customer and partner meetings.
• Work cross-functionally with Sales, Product, and Marketing to ensure the right preparation, alignment, and follow-through.
• Partner closely with the Chief of Staff to help integrate customers' proof points into CCO strategic priorities, goal tracking, and weekly executive meetings.
• Learn the inner workings of a fast-scaling company and contribute directly to shaping its customer strategy and execution.

This role can be based remotely in the United States.

Qualifications

• 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives.
• Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations.
• Deep empathy for customer needs and the ability to translate those into business outcomes.
• Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence.
• Strong stakeholder management skills with the ability to drive alignment across multiple teams.
• Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done.
• Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy.
• Frequent travel required to support CCO and customer meetings.

Requirements

• Experience: 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives.
• Strategic Thinking & Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations.
• Customer Orientation: Deep empathy for customer needs and the ability to translate those into business outcomes.
• Executive Communication: Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence.
• Collaboration & Influence: Strong stakeholder management skills with the ability to drive alignment across multiple teams.
• Bias for Action: Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done.
• Technical & Market Acumen: Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy.
• Travel: Frequent travel required to support CCO and customer meetings.

Benefits

• Equity participation.
• Participation in the employee stock purchase program.
• Flexible paid time off.
• 20 weeks fully-paid gender-neutral parental leave.
• Fertility and adoption assistance.
• 401(k) plan.
• Mental health counseling.
• Access to transgender-inclusive health insurance coverage.
• Health benefits offerings.

Company Description

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.

• MongoDB Atlas is the only globally distributed, multi-cloud database available across AWS, Google Cloud, and Microsoft Azure.
• With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
• Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.
• We’re committed to developing a supportive and enriching culture for everyone.