[Hiring] Customer Advocate II @Health Care Service Corporation

Role Description

This position is responsible for providing assistance to providers and Indian Health Services (IHS). Responsibilities include:

• Researching, analyzing, and responding to telephone and written inquiries related to claims issues, pricing issues, and coordination of benefits.
• Resolving inquiries, including adjustments and making recommendations regarding process improvements.
• Acting as a subject matter expert regarding projects and testing.
• Working closely with the IHS customer and acting as a liaison between the provider and IHS.

Qualifications

• High school diploma OR GED.
• 1 year customer service experience in a health care or health insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Requirements

• 1 ½ years customer service experience (preferred).
• 6 months data entry experience in an office environment (preferred).
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management (preferred).
• Knowledge of medical terminology and anatomy (preferred).
• Referral preference given to applicants able to take and meet testing criteria.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Company Description

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.