[Hiring] Customer Advocate I @Health Care Service Corporation

Role Description

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include:

• Conducting research
• Spending approximately 85% of the scheduled time on the phone according to business need

Qualifications

• High school diploma OR GED
• 6 months customer service experience OR 6 months experience in an office environment
• Data entry and/or typing experience
• Interpersonal, verbal and written communication skills
• Analytical and organizational skills and independent decision making skills
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Requirements

• 9 months customer service experience (preferred)
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management (preferred)
• Knowledge of medical terminology and anatomy (preferred)
• Proven ability to learn quickly and adapt to change (preferred)
• Referral preference given to applicants able to take and meet testing criteria (preferred)

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Company Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.