Croatian-Speaking Travel Support Agent @Mercier Consultancy

[Hiring] Croatian-Speaking Travel Support Agent @Mercier Consultancy

2d ago - Mercier Consultancy is hiring a remote Croatian-Speaking Travel Support Agent. πŸ’Έ Salary: competitive monthly salary, performance bonus, and benefits πŸ“Location: Greece, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana

Role Description

Mercier Consultancy is seeking a Croatian-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.

In this position, you will assist Croatian-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips.

Responsibilities

  • Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels
  • Help clients with reservations, modifications, cancellations, and general travel questions
  • Resolve issues promptly and professionally to maintain high customer satisfaction
  • Keep detailed records of interactions and transactions in the company database
  • Work collaboratively with internal teams to improve customer service processes and policies

Qualifications

  • Fluency in Croatian and English, both written and verbal
  • Previous customer service experience, preferably in travel or hospitality
  • Strong communication and problem-solving skills
  • Comfortable working remotely and managing time effectively
  • Self-motivated, proactive, and detail oriented
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Right to live and work in Greece or EU citizen status

Requirements

  • Fluency in Croatian and English
  • Previous customer service experience
  • Strong communication skills
  • Ability to manage time effectively
  • Self-motivated and detail oriented
  • Right to live and work in Greece or EU citizen status

Benefits

  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package (Flight, Transfer and Hotel)
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • And More...
Before You Apply
️
remote Be aware of the location restriction for this remote position: Greece, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Croatian-Speaking Travel Support Agent @Mercier Consultancy Apply for this position
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remote Be aware of the location restriction for this remote position: Greece, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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