[Hiring] Croatian Speaking Travel Agent @Eco Plus Solutions AB

Role Description

We are seeking sophisticated, service-oriented professionals to represent a global leader in the travel and hospitality sector. In this premier remote role based in Greece, you will serve as the primary strategic link for our Croatian-speaking community, ensuring a seamless, high-end experience for travelers worldwide.

As a Croatian-Speaking Support Specialist, you are the architectural heart of our user experience. Your objective is to deliver refined, professional solutions within a fast-paced digital ecosystem.

• Multimodal Communication: Orchestrate high-volume inbound and outbound interactions via telephony, structured email, and live messaging, maintaining fluid transitions between Croatian and English.
• Strategic Problem Solving: Provide rapid, decisive resolutions for complex reservation logistics, financial discrepancies, and technical platform optimizations.
• Knowledge Leadership: Master evolving global travel policies and operational protocols to provide pinpoint-accurate advisory services.
• Data Integrity: Maintain rigorous documentation of client interactions within our CRM, ensuring high-fidelity reporting and service continuity.
• Performance Optimization: Surpass strict Service Level Agreements (SLAs) while collaborating with global teams to identify trends and enhance the end-to-end user journey.

Qualifications

• Linguistic Authority: Native or near-native mastery of Croatian (C2) for professional engagement, complemented by a strong command of English (B2/C1) for corporate integration and technical documentation.
• Operational Readiness: Must hold the legal right to work in Greece and possess a dedicated home office with high-speed, reliable internet connectivity.
• Exceptional Soft Skills: Expert-level active listening, profound empathy, and a highly structured approach to managing complex, multifaceted workloads.
• Self-Governance: The discipline to execute tasks and manage priorities effectively in a fully remote environment without direct supervision.

Benefits

• Market-Leading Salary: A competitive base salary benchmarked against top-tier bilingual roles in the European market.
• Performance Incentives: Lucrative monthly bonus structures tied to individual KPIs and achievement milestones.
• Total Protection: Comprehensive private medical and life insurance coverage effective from your start date.
• Vertical Trajectory: Transparent career architecture with clear pathways into leadership, training, or specialized global roles.
• The Pro-Tech Suite: A complete, high-performance hardware kit (professional-grade laptop and headset) shipped directly to your residence.
• Airfare Coverage: Full reimbursement of your initial flight to Greece.
• Arrival Concierge: Four weeks of premium hotel accommodation provided to allow for a seamless transition into your permanent residence.