[Hiring] Crisis Hotline Professional @Oakland Community Health Network

Role Description

The Crisis Hotline Professional works directly under the supervision of the Manager–Crisis Hotline and Front Desk. The Resource and Crisis Hotline Professional provides immediate, compassionate support to individuals experiencing emotional distress, mental health crises, or seeking behavioral health resources. This role involves:

• Responding to calls, texts, and chats with professionalism and empathy
• Conducting risk assessments
• Coordinating appropriate interventions
• Ensuring accurate documentation
• Following agency protocols
• Collaborating with team members to deliver trauma-informed, person-centered care

This position plays a vital role in promoting safety, stability, and access to services for individuals in need.

Qualifications

• Bachelor’s degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice)
• Minimum two years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency)

Requirements

• BLS certification
• Recipient Right’s training
• Clinical License
• Experience in working with electronic health records
• Experience in customer service
• Experience with data entry
• Experience in crisis de-escalation
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
• Experience working with children with serious emotional disturbance

Benefits

• This is a part-time position working one 12-hour shift every week on Thursdays (12 hours/week)
• We are hiring for both Day and Night Shifts:
• Day Shift: 7:00 AM – 7:30 PM
• Night Shift: 7:00 PM – 7:30 AM
• This role is fully remote; however, staff MUST reside in Southeast Michigan and be within driving distance to Troy, MI
• Occasional in-person trainings and meetings are required at our Troy administrative offices

Company Description

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.