[Hiring] Credit Services Specialist 1 @Huntington National Bank

Role Description

As a Credit Service Specialist, you will have the opportunity to grow and advance your career within the Credit Administration Department. The Credit Service Team at Huntington provides a “Category of One” customer service experience by potentially cross training specialists on all non-real estate delinquent products. In this position, you will assist customers through their financial difficulties by asking probing questions, listening, and offering solutions.

The shift for this role will either be 10am-7pm or 12pm-9pm Eastern, Monday - Friday. There will be an occasional rotating Saturday shift from 8am-1pm Eastern.

• Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.
• Establishes and maintains files relating to collection activities.
• Uses basic skip tracing to locate delinquent customers.
• Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
• Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.
• Performs other duties as assigned.

Qualifications

• High school diploma, GED, or equivalent
• 1 year of customer service experience
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard
• Must possess the ability to effectively communicate over the phone

Requirements

• Call Center experience
• Some outbound sales experience
• Desire to educate and assist troubled customers
• Ability to easily adapt to change and embrace continuous improvement and understand complex processes
• Working knowledge of consumer and collection law
• Knowledge of CACS, RMS and HOGAN systems helpful

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)