[Hiring] Credit Hire Recoveries Supervisor - German Speaking @Enterprise Holdings

Role Description

We are recruiting a Recoveries Supervisor to join ARMS® Claims Services (ACS), supporting our growing German Claims operation. This role is ideal for a motivated people leader with strong claims knowledge and a passion for driving performance, efficiency, and customer outcomes.

The Recoveries function plays a critical role in delivering high-quality claims management for customers, insurers, and business partners. The successful candidate will lead a team responsible for the recovery of rental costs on non-fault motor claims, working closely with internal stakeholders and external insurers to maximise recovery outcomes.

This position requires fluency in both English and German (written and spoken) and offers the opportunity to be part of a newly established team supporting the German Non-Fault hire function.

• Hours: Full time (40hrs), Monday - Friday 7:00-4:00 or 8:00am-5:00pm
• Location: 100% remote within the UK or office based at our European Contact Centre: Victoria Road, Aldershot, GU11 1EJ
• Salary: £37,500 upwards dependent on experience (based on 40 hour working week)

Responsibilities

• Leading and managing a team of up to eight employees, driving engagement, productivity, and quality standards
• Maximising recoveries and revenue while controlling operational costs
• Monitoring and managing team performance against agreed targets, KPIs, and service standards
• Reviewing and auditing claim files to ensure effective recovery strategies and high-quality documentation
• Identifying opportunities to improve processes, procedures, and recovery techniques within the German Non-Fault claims area
• Implementing change and promoting continuous improvement aligned to business strategy
• Building and maintaining strong relationships with insurers and external business partners to increase payment volumes and improve timeliness
• Collaborating closely with internal teams across ACS UK and Germany to support strategic initiatives and optimise recovery outcomes
• Encouraging smarter ways of working and ensuring compliance with internal policies and standards

Qualifications

• Fluency in spoken and written English and German
• Experience within motor claims, credit hire, or recoveries is highly desirable
• Proven experience leading, coaching, or supervising a team
• Ability to pass a background security check, including financial probity and basic criminality checks

Core Competencies

• Communication: Communicates clearly and effectively in both written and verbal formats; confident in presenting information to others
• Decision Making: Makes timely, well-considered decisions, including when dealing with complex or sensitive matters
• Ethics & Integrity: Demonstrates honesty, accountability, and a commitment to delivering high-quality work in an inclusive environment
• People Management: Sets clear expectations, provides feedback, and supports the development and performance of team members
• Planning & Organisation: Manages workloads effectively, prioritising tasks to meet deadlines and business objectives
• Results Focus: Driven to achieve targets and deliver positive outcomes for customers and the business
• Teamwork: Works collaboratively within a diverse team environment and fosters a positive, supportive culture

Requirements

• Must be able to provide a suitable home-office environment which is free from noise and any distractions
• Must have a suitable alternative location from which to work in the event of an outage
• Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
• Router must be VOIP compatible
• Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)

Benefits

• Company‑funded health benefits, including Private Medical
• Access to 24/7 virtual GP services and a comprehensive Employee Assistance Programme
• Pension plan with competitive employer contributions plus eligibility for Profit Share
• Life Assurance worth 3× annual earnings, with optional additional cover
• Paid volunteering day and paid personal celebration day each year, in addition to 25 days leave increasing with service
• Employee discounts on global car hire, Car Club, retail vouchers, tech purchases and more
• Savings on dental plans, cycling scheme, travel, insurance, and mortgage advice