[Hiring] Credit Card Customer Support Specialist @Extend Your Team

Role Description

This role involves providing exceptional customer support for our credit card services.

• Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.
• Working with customers to resolve issues related to their account, including payments, statements, bugs, etc.
• Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed.
• Documenting & logging issues (as well as customer compliments & complaints).
• Part of a 24/7 Customer Support team.

Qualifications

• At least 3 years (and above) of customer service experience with US mortgage and credit card accounts.
• Fluency, clarity, and good diction in English.
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Great organizational skills & time management abilities.
• Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.
• Detail-oriented - being correct about the details matters in financial services.
• Bachelor's Degree or comparable work experience in financial services.
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between).
• Must be amenable to shifting schedule.
• Must live in the Philippines.

Requirements

• Detail-oriented approach to customer service.
• Ability to work flexible hours.
• Proficiency in using customer support tools.

Benefits

• Hourly Rate: Up to $8/hour.
• Internet allowance.
• HMO.
• Devices and equipment are provided.
• Permanent work from home.