[Hiring] Correspondence Representative I @American Addiction Centers

Role Description

• Electronically scan and index incoming correspondence using OnBase, applying expertise to assign accurate document types for proper routing into Epic.
• Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.
• Collaborate closely with other departments to clarify document requirements and resolve issues, maintaining high standards of accuracy and speed to support compliance and AR resolution.
• Apply strong analytical and problem-solving skills to identify and address discrepancies, improve processes, and ensure the integrity of document handling.
• Open, sort, and distribute inbound and outbound mail, identifying correspondence for proper processing.
• Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook.
• Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents.
• Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status.
• Accurately document and update patient account systems with all relevant information and actions taken.
• Communicate openly with leadership regarding issues, concerns, and workflow challenges, and collaborate to determine solutions.
• Adhere to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards.
• Responsible for maintaining personal growth and development, reading and understanding all organizational policies and departmental policies and procedures.
• Comply with the policies, regulations, and laws applicable to the organization’s business.

Qualifications

• High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• 1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up.

Requirements

• Demonstrated knowledge of health care, insurance terminology, and medical billing.
• Excellent follow-up skills.
• Ability to speak English with ability to research and document on a computer.
• Good communication skills for effective interaction with internal and external customers.
• Ability to listen to and understand information and ideas presented verbally and in writing.
• Strong analytic, organization, communication (written and verbal), time management, multi-tasking, and human relations skills.
• Ability to work independently and remain resilient under pressure in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products.
• Ability to read, enter, and retrieve information from multiple patient accounting systems.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.