[Hiring] Corporate Travel Consultant @Internova Travel Group

Role Description

The individual in this role will provide highly personalized travel consulting services to valued customers, including but not limited to air, hotel, car, and limo.

• This role supports an established Principal Advisor who has a high-volume, fast-paced business.
• Creatively and independently, understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed.
• Expected to identify, prioritize and decide what tasks are necessary to fulfill the needs of the client.
• Considering individualized client preferences, investigate and make recommendations with minimal help, direction, and supervision.
• Finalize air, car, and hotel bookings, issue tickets, and handle invoicing, exchanges, MCOs, voids and refunds by utilizing the Sabre reservation system.
• Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction.
• Responsible for performing own quality control; independently review client reservations for accuracy and quality.
• Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
• Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
• International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

Qualifications

• Bachelor’s Degree or at least three (3) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers.
• Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude.
• Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
• Knowledge of an Online booking tool (Concur) and use of finishing scripts in Sabre a plus.
• Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
• Able to work a flexible schedule, including evenings and weekends, to respond to clients when necessary.
• Excellent dispute resolution skills.
• Must be well-organized and detail oriented.
• Enthusiasm and willingness to learn.
• Thrive in a fast-paced environment and be able to handle multiple responsibilities.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.