[Hiring] Coordinator, Member Communication Services @CVS Health

Role Description

The MCO Coordinator is responsible for ensuring the timely and accurate quality validation for member correspondence, including but not limited to Medicare operational letters. This position involves establishing positive working relationships with internal and external customers by providing accurate, reliable, and timely file submissions, reviews, letter markup, and error resolution.

• Quality review of PDF images for correct template, content, client branding, and formatting.
• Identify and assist staff to ensure all work is performed within SLA.
• Participate in updates to the templates and mailings to manage daily activities.
• Complete and maintain tracking reports of all correspondence for record-keeping.
• Prepare files to be reviewed and ensure work is completed in a timely manner.
• Monitor, analyze, and communicate within the organization to identify deficiencies of letters.
• Trained on various operational processes supported by MCO teams to assist with execution during elevated volumes.

Qualifications

• Ability to prioritize and handle multiple work tasks on an ongoing basis.
• Highly motivated and able to work with limited supervision within established guidelines.
• Proficient in Microsoft Outlook, Word, and Excel.
• Dependable, flexible, reliable team player.
• Excellent communication skills, both written and verbal.
• High attention to detail.

Requirements

• 3+ years of relevant experience.
• General understanding of PBM or healthcare operations.
• Knowledge of print file functionality and data requirements.
• Bachelor Degree preferred.
• Quality check or proofreading experience (sample of finished product to a standard).

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.