[Hiring] Contractor Relations Representative @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations Representative. The Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service.

• Complete assigned daily tasks as distributed by the managers
• Build B2B relationships with technicians/trade partners across covered areas
• Maintain daily metrics as set aside by the manager (subject to change)
• Source out work orders to technicians/trade partners within network
• Client follow-up to ensure quality customer service by providing technician/trade partner information
• Technician/trade partner follow-up to confirm the scheduled appointment(s)
• Outsource contractors when needed with at least 15 attempts for each claim
• Correctly label claim disposition to ensure reporting accuracy for management
• Maintain a strong, working knowledge of CRM systems operations and functions
• Notify the direct manager of any broken relationship or broken standards from contractors/trade partners

Qualifications

• Minimum high school diploma
• 2+ years working in customer-facing roles required
• Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred
• Outstanding written and verbal English communication skills. Samples may be requested
• Ability to deliver a world-class customer experience while balancing the needs of the business
• Excel Spreadsheet data entries
• Deal with escalated situations
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Requirements

• Pay Range: COP 2,100,000.00 to COP 2,300,000.00 salary per month

Company Description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by:

• Providing the best services for homebuyers
• Led by advantaged underwriting in insurance
• To protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.