[Hiring] Content & Support Operations Coordinator @Storyteller

Role Description

No direct experience in this exact role is needed — but you do need to be organised, dependable, quick to learn, and confident working in a fast-paced operational environment. We’ll give you the tools, training, and trust to grow fast in the world of live sports.

• Salary: Up to ZAR 350,000 on a full-time, permanent employment contract
• Fully remote working anywhere in South Africa!
• 33 Days Paid Leave and Benefits
• Exciting high growth product, relied on by leading global brands, particularly within sports
• Working with the latest hardware, tech stack and tools
• This role follows a rotating shift pattern, including evenings and weekends, depending on live events.

Responsibilities

• Execute live content operations for clients, ensuring content is published accurately and on time.
• Manage detail-heavy, repeatable workflows with consistency and a high standard of quality.
• Monitor live content activity and respond quickly to issues, deadlines, and changing priorities during events.
• Use judgement to resolve routine operational issues independently, escalating when needed and with clear context.
• Maintain strong quality control across client content and live workflows.
• Work across internal tools and systems to keep operations running smoothly and efficiently.
• Support the delivery of a reliable, high-quality experience for clients and end users.
• Embrace AI-first ways of working, showing curiosity about new tools and a willingness to adopt better, faster ways of operating.
• Identify opportunities to improve workflows, reduce errors, and make day-to-day operations more effective.

Qualifications

• Reliable access to a stable internet connection and a suitable remote working setup.
• Flexibility to work rotating shifts, including evenings, weekends, and hours aligned with live events and US coverage needs.
• A strong track record of getting operational work done accurately, reliably, and on time.
• Exceptional attention to detail and the ability to maintain high standards in repetitive but business-critical tasks.
• Strong organisational skills, with the ability to manage multiple priorities and stay calm under pressure.
• Ability to follow established processes consistently, while also applying good judgement when something falls outside the playbook.
• Comfortable working independently and taking ownership of problems before escalating.
• Confidence in figuring things out, using available resources, and making sensible decisions in fast-moving situations.
• Curious, coachable, and quick to learn new tools, systems, and ways of working, including AI-enabled workflows.
• Clear written communication and the ability to collaborate effectively with internal teams.
• A proactive mindset with the energy to take initiative and keep work moving.

Requirements

• Experience in operations, content operations, publishing, coordination, moderation, or other execution-focused roles.
• Experience in environments where accuracy, speed, judgement, and consistency all matter.
• Experience handling live, time-sensitive, or deadline-driven work.
• Experience using CMS platforms, spreadsheets, dashboards, ticketing systems, or workflow tools.
• Experience identifying issues, solving routine problems independently, and knowing when escalation is truly needed.
• Experience improving processes or making day-to-day operational workflows more efficient.
• Experience in a SaaS, media, sports, or digital content environment.
• A strong interest in sports and live events.

Recruitment Process

• Firstly, you will be invited to complete an online video interview.
• Secondly, if the initial call goes well, you will be invited for an interview with Alex, our Senior Project Manager.
• Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for).
• And that’s it!

Privacy Notice

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