[Hiring] Contact Centre Representative @CIBC

Role Description

As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in a fast-paced environment and:

• Deepen relationships with clients.
• Quickly resolve issues.
• Identify opportunities to match clients with the right products and solutions that will enable their financial success.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Please note that the start date for this position is January 18, 2027 (expected end date of January 17, 2028) and is a full-time temporary (fixed term) position. Our Contact Centre is open from Monday to Sunday 7 AM - 12 AM. We’d like for you to be available and flexible between these hours.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Requirements

• You reside within a 2-hour radius of the primary job posting location.
• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (minimum download speed of 15 mbps and upload speed of 10 mbps).
• Satellite internet providers are prohibited due to the impact on call quality and the stability of service.

How you'll succeed

• Client engagement: Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice.
• Problem solving: Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client’s needs and recommending solutions based on their needs.
• Efficiency: Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
• Product knowledge: Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities.

Who You Are

• You put our clients first.
• You engage with purpose to find the right solutions.
• You’re passionate about people and find meaning in relationships.
• You love to learn and are passionate about growing your knowledge.
• You’re driven to succeed and motivated by accomplishing your goals.
• You engage with your heart and mind, caring about people and understanding different perspectives.
• You live your values, bringing high standards and genuine care to your relationships.

Benefits

• Competitive compensation.
• Banking benefit*.
• Wellbeing support.
• Employee and family assistance programs.
• MomentMakers, our social, points-based recognition program.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and provide an accessible candidate experience.
• You need to be legally eligible to work at the location(s) specified above.
• We may ask you to complete an attribute-based assessment and other skills tests.
• We use artificial intelligence tools during the recruitment process.

Expected End Date

2028-01-17

Job Location

Halifax-1809 Barrington St

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

• Bank Products
• Call Center
• Client Service
• Communication
• Financial Products
• Inbound Calls
• Work Collaboratively