[Hiring] Contact Centre Agent @Alterra

Role Description

Contact Centre Agents sell and reserve lodging and recreation packages to potential guests via in-bound calls. We provide detailed information regarding all aspects of the resort and its offerings. As the “voice” of Blue Mountain, we service Fully Independent Travelers (FIT), conference guests and the general public.

• Selling and reserving lodging for leisure, group and conference guests.
• Selling and reserving bookable activities such as Snow School and Kids @ Blue offerings to independent travelers and locals.
• Selling season passes and gift cards.
• Consistently using the Blue Mountain Resorts sales script while striving to achieve set sales targets while providing exceptional customer service.
• Providing accurate & detailed information and informing callers on resort offerings, inspiring exciting & transformational experiences.

Qualifications

• Ability to thrive in a sales environment; some previous sales experience an asset.
• Previous Contact Centre or Customer Service experience an asset.
• Advanced computer skills: comfortable working with multiple systems and multi-tasking.
• Excellent customer service, interpersonal and communication skills.
• Articulate, with an excellent command of the English language.

Requirements

• Hourly Rate: $19.00
• Full-time hours: 4-5 shifts per week.
• Shift work between 9am and 7pm - weekends included.
• Remote work possible - onsite preferred.

Benefits

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.