[Hiring] Contact Center Specialist @Barbara's Answering Services

Role Description

Barbara's Answering Services is to provide a world-class customer experience, starting with the Contact Center, in line with its industry-disrupting Ultimate Intelligent Tech Luxury Electric Vehicle and related product and service offerings. The Contact Center Specialist for Barbara's Answering Services Customer Support Contact (Call) Center will be one of a tight-knit internal team serving as the company’s representative to inquiries from leads and drivers.

• Responding in a timely, accurate, effective, and friendly manner to inquiries.
• Developing and enhancing relationships with current and future Barbara's Answering Services drivers.
• Collaborating with internal and 3rd party teams and vendors to ensure optimal issue resolution.
• Contributing to the ongoing upkeep of knowledge content and staying apprised of company offerings.
• Providing valuable, actionable insights from the Voice of the Customer to drive optimal product, service, and process offerings.
• Demonstrating excellence in respective fields and striving for perfection in a fast-paced environment.

Qualifications

• Minimum 3 years of relevant, successful work experience, including customer service and administrative tasks.
• High School diploma or GED.
• Excellent verbal and written communication skills.
• Exceptional customer service skills and ability to make intuitively sound decisions.
• Ability to effectively prioritize and multitask with or without direction.
• Proficient with computer programs such as Microsoft Windows, Office, Outlook, and Salesforce.
• Ability to effectively navigate web browsers and multiple internal systems.
• Ability to follow verbal and written instructions with attention to detail.
• Passion to learn new and innovative automotive technologies and related offerings.
• Self-motivated to stay on top of product details, updates, and changes.
• Helpful attitude to assist and teach others on the team.
• Establish and maintain positive, cooperative working relationships internally and externally.
• Work in a team-based environment and achieve common goals.
• Schedule flexibility.
• Excited about providing best-in-class customer service in a cutting-edge industry.

Benefits

• Equity grants for every employee.
• Healthcare + dental + vision benefits (Free for you/discounted for family).
• 401(k) options.
• Relocation assistance + reimbursement.
• Casual dress code + relaxed work environment.
• Culturally diverse, progressive atmosphere.
• “Soul of Faraday” community outreach team.