[Hiring] Contact Center Representative @Careforth

Role Description

As a Contact Center Representative, you will play a pivotal role as the “front door” to Careforth’s services, providing support and advocacy to caregivers who may be eligible for services. You will provide intake and customer service, as well as guide individuals through the eligibility and enrollment process. This role is integral to ensuring that eligible caregivers and their care recipients receive the care and support they need.

• Deliver exceptional customer service using empathy, inquiry and advocacy
• Engage with caregivers, care recipients, and referral sources through inbound and outbound communication via phone, email and chat
• Provide caregivers and referral sources with information and resources specific to geographic location and care needs
• Conduct proactive outreach and follow-up to expedite the eligibility and enrollment process
• Gather and document eligibility information, including demographic, clinical and financial qualification criteria
• Maintain compliance with regulations and company protocols
• Collaborate and communicate cross functionally to ensure seamless case handoff
• Perform other duties as assigned

Qualifications

• 2+ years of customer service or intake experience, preferably in a healthcare environment
• 1-2 years of phone sales experience
• Ability to connect quickly with others using empathy, inquiry, and advocacy
• Strong written and verbal communication skills with attention to detail
• Ability to multitask in a fast-paced environment using multiple systems
• Salesforce experience is a plus
• Bilingual skills are a plus

Benefits

• Flexible schedules
• Remote-first culture
• Nationwide recognized wellness program

Company Description

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.