[Hiring] Contact Center Implementation Specialist @Dialogue

Role Description

The Dialogue Contact Center Implementation Specialist will guide new customers from the point of sale to a successful launch, ensuring a seamless, best-in-class experience from day one. In this role you will manage the setup, configuration, and deployment of customer service software and communication hardware. You will bridge the gap between technical teams and business operations to launch cloud platforms (CCaaS), interactive voice response (IVR) systems, and CRM integrations smoothly.

Qualifications

• Champions Success: Energetic, empathetic, and driven to help clients achieve their goals.
• Is Resourceful & Curious: A fast, lifelong learner who loves finding creative solutions and driving to a "Yes."
• Masterfully Multitasks: Has the organizational skills to manage multiple clients and deadlines without missing a detail.
• Communicates Naturally: Possesses exceptional listening, conversational, and presentation skills.

Requirements

• Technical Knowledge: Familiarity with CCaaS platforms (like ZOOM, NICE CXone, Five9, or Dialpad), CRM databases (like Salesforce, WelcomeHome, Yardi, and Aline) and VoIP systems.
• Project Management: Strong organizational skills to manage tasks, deadlines, and multiple stakeholders.
• Problem-Solving: Ability to identify technical blockers and fix workflow or routing issues.
• Communication: Clear verbal and written skills to translate technical setups for non-technical users.

Company Description

Dialogue is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.