[Hiring] Contact Center Customer Experience Specialist @U.S. Bank

Role Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Pay

• $20/hourly

Work Schedule

• Shifts are assigned between 7:00AM and 3:30PM CT.
• The schedule includes weekend shifts, both Saturday and Sunday, every other weekend.
• A varying day off will be given in the middle of the week to compensate for the weekends worked.
• Shifts beginning at 12:30PM local time or later receive a 10% shift differential.

Qualifications

• High school diploma or equivalent
• Typically, at least 18 months of customer service or related experience

Preferred Skills/Experience

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Location Expectations

This role is designated as U.S. home-based remote with preference for candidates residing near the following hubs:

• Cincinnati, OH
• Milwaukee, WI
• Twin Cities, MN
• St. Louis, MO
• Atlanta, GA
• Charlotte, NC
• Phoenix/Tempe, AZ

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law