[Hiring] Contact Center Care Coordinator @The US Oncology Network

Role Description

The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include:

• Scheduling appointments
• Providing support, education, and guidance to patients and providers alike

Qualifications

• High school graduate or equivalent
• One year of experience in customer service, call center or healthcare-related role
• Previous healthcare experience and familiarity with medical terminology
• Computer skills and proficiency in Microsoft Office
• Proficiency in a call center or customer service setting
• Experience with Electronic Medical Record (EMR) system
• Excellent listening, interpersonal, and communication (verbal and written) skills
• Professional, pleasant, and respectful telephone etiquette
• Bi-Lingual (Spanish and English)

Requirements

• Ability to communicate effectively and clearly, both verbally and in writing
• Actively listen to callers to understand their needs and concerns
• Strong problem-solving and critical thinking skills
• Ability to manage time effectively and prioritize tasks
• Ability to handle multiple tasks at once
• Knowledge of computer software and programs, such as Microsoft Office and CRM software
• Ability to adapt to changes quickly

Benefits

• Medical, Dental, Vision, Life Insurance
• Short-term and Long-term disability coverage
• 401-k plan with company match
• Wellness program that rewards you for tracking your steps
• Tuition Reimbursement
• Employee Assistance program
• Discounts on some favorite retailers