[Hiring] Contact Center Agent @The Sydney Call Centre

Role Description

MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support call demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time positions with competitive base pay commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives.

All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Requirements

• This position supports customer service, technical support, and customer sales interactions.
• Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalate customer dissatisfaction with the managerial team.
• Ensure first call resolution through problem solving and effective call handling.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.