[Hiring] Contact Center Agent @Volkswagen AG

Role Description

This role involves supporting dealers and managing inquiries in a contact center environment.

• Dealer support, including complaint management for inbound and outbound inquiries
• Recording and processing of incoming inquiries - via phone and written
• Final processing or forwarding of cases or calls to the responsible specialist department
• Use of information and CRM systems such as Salesforce, Group Retail Portal, NewadaWeb, NADIN, and Fleetcom

Qualifications

• High school level (mandatory)
• Completed commercial vocational training (desirable)
• German native speaker or C1 Level (mandatory)
• English knowledge
• Use of telephony and contact-center systems (inbound/outbound call handling)
• Ability to document, route, and escalate cases through internal workflow tools
• Efficient use of knowledge bases and information databases
• Fast learning of new platforms and proprietary systems
• Strong typing, multitasking, and screen-navigation skills
• Understanding of process-driven environments (SLAs, KPIs, case ownership)

Benefits

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

Company Description

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.