[Hiring] Contact Center Advisor @Mid Hudson Valley Federal Credit Union

Role Description

We are currently seeking a Full Time Contact Center Advisor to join our team. The role of the Contact Center Advisor is to assist members with their Credit Union needs over the phone and explaining products and services, opening new accounts, processing loan requests, responding to problems, making recommendations to satisfy member needs, and directing members to the appropriate individuals as needed. Successful candidates will be responsible to attain established goals for cross selling credit union products and services. The ability to speak Spanish is an asset for this position. This role includes Saturdays and rotating shifts during the week to be a part of the regularly scheduled workweek. This is a remote position; candidates must be local and reside within a 25-mile radius of any of our branch locations. Candidates must be able to report to a branch if necessary.

Responsibilities for this position include, but are not limited to:

• Accurately completing transactions while assisting members in the Contact Center, maintaining confidentiality and complying with MHV's policies and procedures.
• Maintaining a highly developed knowledge level of MHV's products and services to assist members and potential members with inbound telephone requests and multimedia inquiries.
• Identifying all cross-selling opportunities and actively promoting and selling credit union products and services through daily telephone contact with existing and potential members.
• Processing loan requests, answering loan related questions, researching and solving lending problems, providing members with information on rates, terms, and alternate methods of financing.
• Assisting members with our Home Banking suite of products, including answering proprietary emails from our Home Banking vendor and the website email.
• Accepting information relating to domestic wire transfers, performing OFAC inquiries, completing the verification process and obtaining necessary authorizations prior to submission to the Accounting Department.

Performance Measurements include:

• Adhering to member service standards set by the Contact Center Advisor playbook and all annual performance metrics.
• Demonstrating a thorough knowledge of the duties and responsibilities of the position, rarely needing to ask questions.
• Processing member transactions with minimal errors, maintaining good work quality with few exceptions.
• Maintaining productivity standards in support of department goals.
• Maintaining an acceptable attendance/punctuality record, demonstrating adaptability and flexibility as it pertains to work schedules.

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.
• Strong time management skills and the ability to manage multiple workloads.
• Excellent verbal and written communication skills, and listening skills.
• Above average interpersonal skills and strong computer skills (i.e., Microsoft Office).

Requirements

• Must be able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
• Must be capable of climbing/descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day.
• Must be capable of regular, reliable and timely attendance.
• Must be able to perform job functions independently or with limited supervision.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures.
• Must be able to perform responsibilities with composure under the stress of deadlines.

Benefits

• Medical, Dental and Vision - with no waiting period for coverage!
• 401(k) with employer match and non-elective employer contribution.
• Paid Vacation, Sick time and Holidays.
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Employee Assistance Program.
• Tuition Assistance Program.
• Professional Development Programs.
• Discounted Loan Rates and Fees.

Company Description

Mid-Hudson Valley Federal Credit Union (MHV) is an Equal Opportunity Employer. It is our policy to recruit and select applicants for employment without regard to age, sex, sexual orientation, religion, race, creed, color, national origin, military or veteran status, marital status, disability, genetic information, predisposition or carrier status, domestic violence victim status, or any other status protected by applicable law. Reasonable accommodation is provided in compliance with state and federal law.