[Hiring] Contact Center Administrator @Lithia & Driveway

Role Description

The Contact Center Administrator (DMS admin) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members.

• Process activations and cancellations of service contracts and other agreements.
• Reconcile store bank statements.
• Process inter-company billing for field stores.
• Research customer inquiries regarding contract activations and cancellations.
• Review content and make appropriate corrections when necessary.
• Other duties and complete special projects, as assigned.

Qualifications

• A strong eye for detail and a knack for keeping information accurate and organized.
• The ability to communicate clearly and professionally with customers and team members.
• Strong organizational skills and the ability to manage multiple priorities.
• Basic accounting knowledge or a willingness to learn.
• Experience using Excel for data entry, tracking, and reporting; familiarity with ADP or Fabsoft is helpful but not required.
• A positive, team-oriented attitude and a commitment to providing great customer service.

Requirements

• High School graduate or equivalent.
• 18 years or older required.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs