[Hiring] Consumer Services Specialist @UMB Bank

Role Description

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and building relationships with UMB customers through the handling of inbound service center calls.

• Interact with customers over the phone by accessing multiple systems to answer a variety of bank-related questions, provide information, resolve problems, and cross-sell appropriate products.
• Continue learning and maintaining skills through classroom training, self-paced online learning, and the review of regular department communications.
• Performance will be measured based on call quality, talk time, cross-sale success rate, and demonstration of target competencies with monthly incentive opportunity.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent
• Proficient in the English language
• 1-2 years customer service or similar work experience
• Knowledge of basic banking products including checking, debit, and credit card accounts
• Ability to interact with and manage multiple computer systems to access client information
• Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information
• Demonstrates the ability to learn and pass assessments/training certificates
• Demonstrates pleasant phone and interaction skills with customers
• MUST be able to work any shift during our Service Center hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT

Requirements

• Targeted compensation for this opening: $19/hr
• Compensation Range: $33,786 - $49,698
• The actual compensation may vary by geographic location, experience level, and other job-related factors

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits