[Hiring] Consumer Service Manager @GE Appliances, a Haier company

Role Description

We are seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 41 union and non-union hourly major appliance repair technicians located across Austin, Dallas, Oklahoma City & Tulsa. This is a work-from-home position with frequent travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management.

How You'll Create Possibilities:

• Effectively manages, coaches, and develops a dispersed workforce of 41 appliance repair technicians to ensure team objectives and goals are being carried out.
• Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
• Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
• Coach employees on how to handle difficult conversations and complicated situations.
• Conduct regularly recurring team meetings with employees.
• Utilize effective problem-solving and conflict-resolution skills.
• Responsible for managing profits and losses for assigned areas.
• Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.

Qualifications

• Required Qualifications:
• Bachelor’s Degree or seven years of equivalent work experience.
• Minimum of seven years of work experience.
• Minimum of two years of Supervisory experience of employees.
• Experience managing a Profit and Loss center or similar.
• Ability to travel up to 50%.
• Ability to work out of a home office.
• Excellent interpersonal, communication, teamwork, and facilitation skills.
• Strong business acumen.
• Primary residence should be within a commutable distance to the territories listed above: Austin, Dallas, Oklahoma City.
• Preferred Qualifications:
• Experience managing a remote workforce.
• High level of personal accountability.
• Proven track record of getting results and achieving goals.
• Basic knowledge of Microsoft Office.
• Previous GE Appliances Factory Service or other appliance service experience.
• Supervisory experience of managing at least 20 or more employees.
• Experience managing approximately $3 million in costs.

Benefits

• Flexible work arrangements to balance the needs of the individual, team, and organization.

Company Description

GE Appliances is a trust-based organization that values flexibility and inclusion. We are committed to fostering an environment where every individual feels valued, connected, and empowered to contribute.

• Our culture reflects our dedication to creating solutions that empower colleagues.
• We strengthen communities where we live and work.
• We reinforce a culture of belonging, purpose, and engagement.
• We reflect the diversity of the communities we serve through our workforce, products, and practices.