Consumer Loans Specialist @FourLeaf Federal Credit Union
Customer Service
Salary usd 23.96 - 28...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 2d ago

[Hiring] Consumer Loans Specialist @FourLeaf Federal Credit Union

2d ago - FourLeaf Federal Credit Union is hiring a remote Consumer Loans Specialist. 💸 Salary: usd 23.96 - 28.15 per hour 📍Location: USA

Role Description

The Consumer Loan Specialist plays a key role in supporting members on their financial journey by providing knowledgeable and responsive service. Core responsibilities include:

  • Handling inbound inquiries related to Consumer Loans.
  • Assisting with new applications in alignment with established lending policies.
  • Upholding the organization’s commitment to delivering an extraordinary member experience.

This position is open to flexible work options including a remote setup.

Qualifications

  • High School or GED required.
  • 1 year of experience in financial services, call center, or other related customer service environment.
  • Certifications: NMLS registered or ability to become NMLS registered upon hire.

Requirements

  • Serve as a key point of contact within an inbound call center environment, responding promptly to Consumer Loan inquiries via the Five9 platform.
  • Ensure a high-quality, personalized member experience through effective communication and timely follow-up.
  • Perform in-depth consultative assessments to identify and evaluate member needs, delivering tailored solutions aligned with their financial goals.
  • Clearly communicate available programs and processes, setting accurate expectations to ensure a transparent and informed member experience.
  • Accurately complete all required fields within the Loan Operating System in accordance with established departmental Standard Operating Procedures.
  • Responsible for achieving individual performance objectives and effectively managing the loan pipeline.
  • Maintain comprehensive knowledge of FourLeaf lending program guidelines, policies, and procedures to ensure compliance and effective execution.
  • Proactively identify opportunities for collaboration across departments to enhance member engagement.
  • Comply with all aspects of Bank Secrecy ACT (BSA)/Anti-Money Laundering (AML), Office of Foreign Asset Control (OFAC) and Consumer Financial Protection Bureau (CFPB) regulatory requirements.

Benefits

  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Life and disability insurance.
  • Voluntary benefit programs.
  • 401(k) plan with employer match.
  • Reimbursement and wellness programs.
  • Annual performance-based bonus.
  • Competitive 401(k).
  • Tuition and fitness reimbursement programs.
  • Flexible work options.
  • Volunteer opportunities.
  • Executive “Water Cooler Chats.”
  • Clubs, sports, and social events.
  • Food truck days.
  • …and more!
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Consumer Loans Specialist @FourLeaf Federal Credit Union
Customer Service
Salary usd 23.96 - 28...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 2d ago
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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