[Hiring] Consultant (Smart Plan, Credential Discovery & Transfer) @Ellucian

Role Description

Join Ellucian’s dynamic Professional Services team as a Smart Plan Consultant, where you’ll play a pivotal role in helping higher education institutions transform their student planning and academic success initiatives. This position offers a unique opportunity to work closely with Ellucian’s cutting-edge products: Ellucian Smart Plan and Ellucian Credential Discovery (Award), and collaborate with key stakeholders to shape the future of student success.

• Assist with training customers on product configuration and usage to help them maximize the value of the solutions.
• Partner with the sales team and internal stakeholders to support scoping discussions and align product capabilities with customer needs.
• Develop and maintain project plans in Smartsheet or similar tools, track milestones, deliverables, and overall progress.
• Work with customers and internal teams to help troubleshoot issues, share recommendations, and support implementation activities.
• Write queries using Java Query Language and SQL for data extraction and analysis. Work with Linux shell for log reading and service management. Follow proper issue isolation and testing methodologies.
• Participate in customer workshops and training sessions to support knowledge transfer and long-term product success.
• Contribute to customer satisfaction by supporting the successful delivery of solutions aligned to institutional goals.
• Collaborate with cross-functional teams within Ellucian to share feedback and support continuous improvement of delivery practices.

Qualifications

• 1 to 2 years of experience in higher education, software services, customer success, project coordination, or a related field.
• Exposure to higher education environments or an interest in student success and enrollment planning.
• Strong written and verbal communication skills with the ability to explain concepts clearly.
• Basic experience with project tracking tools such as Smartsheet, Excel, or similar platforms.
• Demonstrated ability to gather information and support discovery or requirements discussions.
• Experience supporting or delivering customer training is a plus.
• Familiarity with Ellucian products, CRM systems, advising tools, or enrollment management systems is helpful but not required.
• Comfortable working in a collaborative and primarily remote team environment.
• Willingness to learn new technologies and grow within the role.

Benefits

• Comprehensive health coverage: medical, dental, and vision.
• Flexible time off.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests.
• 401k w/ match & BrightPlan - to help you save for the future.
• Parental Leave.
• 5 charitable days to support the community that supports us.
• Telemedicine.
• Wellness programs.
• Headspace Care (mental health).
• Wellbeats (virtual fitness classes).
• RethinkCare & Wellthy– caregiver support.
• Diversity and inclusion programs which provide access to internal employee resource groups.
• Employee referral bonuses to encourage the addition of great new people to the team.
• Education Assistance Program.
• Professional development opportunities.