Consultant EVIP Relocation @Anywhere
Customer Service
Salary usd 32.69 - 38...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 2d ago

[Hiring] Consultant EVIP Relocation @Anywhere

2d ago - Anywhere is hiring a remote Consultant EVIP Relocation. 💸 Salary: usd 32.69 - 38.46 per hour 📍Location: USA

Role Description

The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to:

  • Providing 24/7 availability
  • Administering relocation policy/program including full scope of outsourced domestic and/or international services
  • Maintaining a reduced caseload while ensuring client needs are met in a timely efficient manner through delivery of excellent service

Preference is for both domestic and international experience, but either will be considered.

Qualifications

  • Minimum 2 years Domestic Homesale and/or International experience required
  • Bachelor degree or 3 years experience in the customer service relocation industry required
  • Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
  • High level of accuracy and process orientation required
  • Demonstrated ability to problem solve and manage multiple priorities required
  • Strong communication, interpersonal and influencing skills required
  • Proven top block service history required
  • Demonstrated leadership skills required

Requirements

  • Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement
  • Perform exemplary, high-touch service through:
    • Timely, proactive communication and caseload management
    • Reduction of touch points between customer and suppliers
    • Coordination between suppliers to avoid duplication of customer document submission
    • 24/7 accessibility
  • Assistance with completing customer’s needs assessment and required documentation
  • Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
  • Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
  • Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
  • Conduct weekly updates with suppliers and support groups servicing assigned caseload
  • Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
  • Ensure data integrity in all CARTUS systems
  • Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
  • Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
  • Provide data input for client customized reports
  • Participate in special projects as needed, including client presentations, client/supplier training

Company Description

Cartus is an industry leader in global talent mobility and corporate relocation services, managing all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process.

  • Supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies
  • Offers domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions
  • Provides international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions
  • Cartus is a subsidiary of Anywhere Real Estate Inc.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Consultant EVIP Relocation @Anywhere
Customer Service
Salary usd 32.69 - 38...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 2d ago
Apply for this position
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Applied
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Interview Scheduled
Interview Completed
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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