[Hiring] Connections Specialist @Zillow

Role Description

Are you a high-energy team-player with excellent organization and interpersonal skills? Are you motivated to achieve and exceed monthly targets on a consistent basis while providing outstanding service? The Connections Specialist is a highly sociable individual who plays an instrumental role in revolutionizing the way consumers connect with Zillow products and Real Estate professionals. You will be engaged in our dynamic environment and expected to live Zillow Group’s Core Values. If you are ready to work hard, learn, and be challenged to grow and improve- we look forward to talking with you soon.

Responsibilities

• Interact directly with customers to discover their needs and offer solutions using Zillow’s products and services.
• Get customers connected to the right Zillow products and professionals through an understanding of real estate and a dedication to crafting an outstanding customer experience.
• Collaborate with peers and leadership to build an environment rooted in trust, self-discipline, and friendly competition to achieve goals together.
• Drive accountability for yourself and your team through proactive engagement with your peers and active involvement in team discussions and initiatives.
• Ensure compliance to Zillow Group and real estate norms, policies, and regulations to the highest degree.
• Respond to changes in the business with agility and skill at navigating ambiguity.

Who you are

• Confident working in a high energy, customer facing, demand generation workflow.
• Strong communication skills through email, phone, text, and personal interaction.
• Ability to thrive in a team environment, excited to share new insights to help the team grow and succeed.
• Internally motivated to achieve results, and you pride yourself on continuous improvement in your work.
• Believe in the principle that crafting strong rapport with customers and colleagues alike is essential to long-term success.
• Understand that process matters, and follow SOPs to ensure consistency in the customer experience.
• Familiarity with real estate industry a plus.

Requirements

• 2+ years experience in account management, customer service, demand generation or an inbound/outbound sales role with a proven track record of goal achievement and the ability to deliver an excellent customer experience.
• Quick and flexible learner, willing and able to adapt rapidly to change.
• Must be comfortable conducting both inbound and outbound consultative sales calls; skilled in discovery, handling initial reluctance, and objection handling.
• Ability to storytell - to be engaging and authentic with customers and drive trust in Zillow products.
• Must possess great interpersonal skills; knowing how to actively listen and use objections as a space to ask more questions.
• Must possess excellent presentation skills, providing recommendations to customers that meet their needs.
• Excellent problem-solving skills with a technical ability to listen and hear opportunities that lead to success for our customers.
• Willing to work flexible schedules that include early mornings, late nights, weekends and holidays.
• Must have experience with web-based products, MS Office and Google Suite.

Benefits

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $16.30 - $24.50 hourly.
• In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $15.50 - $23.30 hourly.
• In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.