[Hiring] Confirmations Coordinator @Goway Travel

Role Description

We’re looking for a detail-oriented and proactive Confirmations Coordinator to support our reservation operations under Goway Travel Ltd. You will work closely with internal teams and global suppliers to ensure all bookings are confirmed accurately and on time. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering high-quality service in the travel industry.

The Confirmations Coordinator plays a critical role in ensuring the accuracy, timeliness, and completeness of travel reservations under Goway Travel Ltd. This role is responsible for managing service confirmations, coordinating with suppliers, and ensuring all booking details are accurate and aligned with client requirements. By maintaining high standards of quality control and communication, the role directly contributes to operational efficiency and overall client satisfaction.

The position requires strong attention to detail, effective communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Oversee the daily management of reservations, ensuring they are confirmed promptly and accurately, with necessary adjustments made with suppliers.
• Work on various confirmations, itineraries, and chaser queues as assigned, and ensure that all documents are dispatched promptly upon receipt of required client information.
• Alert contracts, product managers, and accounts when discrepancies appear on confirmations due to mismatches caused either by contract loading errors, supplier changes, etc.
• Manage communication between clients and suppliers, attending to their concerns, and ensuring timely and accurate responses (within 24 hours).
• Assist in maintaining a proper electronic filing system for all confirmations and other important correspondence related to reservations in both emails and the booking itself.
• Perform quality control checks to verify that all bookings are processed and confirmed correctly.
• Perform outgoing calls to suppliers to chase any pending service confirmation.
• Send follow-up emails to suppliers to chase any pending service confirmation.
• Perform other ad hoc tasks as needed or assigned by the immediate supervisor.

Qualifications

• Candidate must possess at least a Bachelor's or a College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 1 year of travel industry experience is preferred for this position.
• Excellent verbal & written English communication skills.
• Strong analytical, problem-solving, and interpersonal skills for effective collaboration.
• Strong prioritization skills to meet established deadlines.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Proficiency in time management and adept task prioritization.
• Highly detail-oriented with an ability to concentrate for an extended period.

Benefits

• Competitive salary accompanied by performance incentives.
• Paid personal days for when life calls for them and your birthday off each year.
• Access to continuous learning and industry-leading training.
• Generous paid time off, including 10 vacation days, 10 personal days, and a dedicated day off to celebrate your birthday.
• Exclusive perks and discounts on worldwide getaways.
• Collaboration across cultures with opportunities to shape a career path that reflects your ambitions.

How to Apply

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.