[Hiring] Concierge Specialist @First Advantage Global operating Centre

Role Description

We’re a fast-moving world leader in cloud-based background screening and identity services. Our mission is to provide the foundation of trust and safety our clients need to create great environments for their most essential resource, people. We believe everyone has the right to feel safe.

• Schedule Drug/Clinical test Registrations for the candidates as per the client preference/instructions.
• Support Open Order Management activities.
• Must be a critical thinker, able to navigate through a problem or steps in a process without a SOP.
• Aptitude for highly technical and complex workflow environments.
• Comfortable straddling an external customer and internal customers.
• Handle inbound candidate and client phone calls from a professional environment.
• Manage inbound customer emails and build rapport to de-escalate situations.
• Influence and partner effectively with many internal teams.
• Nimble, agile, and comfortable with change.
• Communicate with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders.
• Ensure timely resolution of requests and case management workflows to meet SLAs.
• Conduct client needs analysis presentations to management as requested.
• Handle additional responsibilities outside of standard daily support tasks.
• Take ownership and drive client projects from beginning to end.
• Assist with training of new employees.

Qualifications

• Under Graduate/Graduate.
• Must be able to analyze a situation and respond quickly in a courteous and professional manner.
• Excellent written & verbal communication skills.
• Understand all aspects of the fulfillment process and explain them effectively.
• Capable of handling a large number of calls and e-mails.
• Self-starter with the ability to see the process through from start to finish.
• Ability to perform well under pressure with time-sensitive projects.
• Good interpersonal skills and critical thinking.
• Ability to handle escalated issues in a timely and professional manner.
• Ability to prioritize tasks and respond/escalate appropriately.
• Stable internet infrastructure at home with minimum 10 MBPS speed.

Company Description

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.