[Hiring] Complex Field Consultant @Lloyds Banking Group

Role Description

Join Us at Lloyds! We're a leading insurance business experiencing continued growth and are at a critical stage in our strategy. We're investing significantly to become a customer-focused digital leader and are seeking specialists to provide excellence for our customers when they need it most.

Job Title:

Complex Claims Field Consultant (Internal Loss Adjuster – Major Loss)

Salary:

£65,385 - £79,915 (depending on experience)

Location:

Northwest/Northeast London

Hours:

Full Time, 35 hours per week.

Working Pattern:

Remote. Please note: We have sites in Halifax, Leeds and South Wales – travel to these sites to attend events and training will be necessary.

At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

• Support customers through various media and visit their homes to provide face-to-face support and claims management when needed most.
• Work collaboratively across the claims teams and with our suppliers to validate and determine the value of claims, arrange repairs, and manage customer expectations.
• Previous experience with home working is desirable.

Qualifications

• Full and current driving licence
• Insurance claims qualification (CII/CILA) or willingness to undertake this
• Building/Structural qualifications (desirable for roles in our Complex team, but not essential)
• General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophies
• Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs
• Awareness of Health and Safety requirements for site work
• Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)
• Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions
• High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Company Description

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.