[Hiring] Complex Commercial Auto Physical Damage Adjuster @Reserv

Role Description

We are seeking a highly organized and customer-focused Transportation Physical Damage Claims Adjuster to join our team. You will be responsible for:

• Speaking to customers on the phone, educating and helping them work through their claim to the best possible outcome.
• Handling an inventory of claims and triaging critical claims.
• Delivering exceptional customer service.

If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service to quickly achieve optimal claim results — we want to hear from you!

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Willingness to obtain all licenses within 60 days, including completing any state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience necessary.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.

Requirements

• Excited about building a tech-driven claims organization.
• Passionate about the customer experience.
• Empathetic and patient with everyone you interact with.
• Driven by a sense of urgency (without working around the clock).
• Creative in finding the right resolution that serves the insured's best interest.
• Comfortable with conflict—see it as conversational, not adversarial.
• Curious about the whole story to make the right decisions early.
• Anti-status quo—you don't just wish things were different, you make them different.
• A strong communicator.
• You have a sense of humor (claims are hard enough as it is!).

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.